File a Complaint

File a complaint with the DC Office of Weights and Measures if you believe a merchant overcharged you, that you did not receive the quality/quantity; advertised/paid for, or have another complaint. 

File a Complaint

How Can You Protect Yourself?

To be sure your purchase is measured and weighed correctly:

• Read the package label.
• Pay only for the product and its packaging. For example, make sure the scale weighs only the salad and its contents and does not include the weight of the container.
• Check the unit price of the item.
• Check your receipt to be certain the unit price aligns with the weight and/or quantity of your purchase.
• Look for a current green and orange approval sticker and seal from the DLCP's Office of Weights and Measures.

How Does DLCP's Office of Weights and Measures Protect Consumers?

Take a look at how DLCP's Office of Weights and Measures protects consumers below:

• We inspect retail engine fuel meters ensure to ensure you get the proper quality and quantity for which you paid.
• When you buy foods like meat, fruit, and vegetables, which are sold by weight, the grocer uses scales we inspect regularly to ensure accurate measures.
• We inspect pre-packaged goods to ensure the actual weight of the package aligns with the displayed label weight.
• We inspect retailers’ price/UPC scanners to ensure shelf prices match scanned prices.
• We inspect jewelers' balances to ensure gems and precious metals are weighed accurately.
• We inspect prescription balances to ensure pharmacists weigh medicine mixtures accurately.
• We inspect compressed natural gas meters to make sure you get the proper quality and quantity for which you paid.
• We help ensure safe health care by inspecting dialysis clinic scales used to check the weight of patients before and after treatment.
• We inspect hopper scales to ensure concrete, sand, gravel, and asphalt mixtures are measured correctly before they go into streets, sidewalks, and buildings.
• Our vehicle scale inspections help businesses comply with highway load restrictions and assure accurate pricing of sand, gravel, asphalt, and scrap metal.
• We inspect commercial yard sticks and tape measurers, used to measure fabric, building materials (screening, glass, and piping) and other products sold by the inch, yard, and foot.